Specialty Services Health Center Manager III
Company: Planned Parenthood Of The Pacific Southwest
Location: San Diego
Posted on: May 9, 2024
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Job Description:
Planned Parenthood of the Pacific Southwest is one of the
largest providers of sexual and reproductive healthcare in Southern
California, operating 20 health centers throughout our three-county
region. Check out our new video, 'We are Planned Parenthood of the
Pacific Southwest for more information about our organization:
https://bit.ly/WeArePPPSW.Care. No Matter What.As a Specialty
Services Health Center Manager III you will have the opportunity to
manage and oversee the provision and delivery of all reproductive
healthcare services including medication abortion, in-clinic
abortion, and other Specialty Services for the First Avenue Health
Center in San Diego, CA .This position will ensure efficient center
operations, staff engagement, and optimal patient experience in a
family planning setting as prescribed by the Agency's protocols,
policies, and procedures. Actively contributing to support agency
changes and initiatives, including upholding standardized systems
across health centers, while maintaining compliance with agency
standard practices. This role will supervise, build and maintain a
team of licensed and non-licensed staff, including regular coaching
and development of employees and future organizational leaders.It's
a unique role that will manage staff performance under the Just
Culture paradigm and create a psychologically safe team environment
rooted in diversity, equity, and inclusion. PPPSW's Specialty
Services Health Center Managers manage a health center that run on
an average of 3-5 Family Planning shifts per day and 3+ Specialty
shifts per week, as determined by the scheduling office.The ideal
candidate will have passion for serving the community and skilled
in progressive leadership to build an inclusive team with a desire
to coach and uplift others. We value leaders who are able to have
tough conversations, validate inefficiencies and advocate for a
better workflow. If you are driven by our mission and committed to
quality healthcare for the community of San Diego and beyond, apply
now!In this role, youll get to:Staff Engagement and
Development:Promote a clinical team environment in which high
quality care is provided in a manner that is efficient, responsive
to clients needs, user friendly and cost-effective.Collaborate and
ensure successful communication with health center staff members
regarding policy and protocols, staff development needs, and
conduct team meetings on a regular basis in conjunction with
clinical leadership.Hire for all center positions, trains, retains,
terminates (if necessary), and evaluates all staff in cooperation
with the Human Resources Department.Ability to embrace, manage
diversity and build and maintain successful teams.Holds Health
Center staff accountable to creating an inclusive workplace through
coaching and counselling that fosters the development of others,
facilitates cooperation and teamwork, and supports constructive
resolution of conflict.Center Manager treats everyone in a manner
that demonstrates fairness and consistency.Recognizes when staff
engagement is low and takes corrective action.Holds regular
coaching conversations with employeesPatient Experience and
Diversity, Equity, and Inclusion:Holds health center staff
accountable to clinical quality standards and service standards-
supports and directs involvement with clinical quality reviews,
enforces service standards, creates systems to address patient
experience feedback, regularly reviews and implements improvement
efforts in response to Patient Experience data and
reports.Effectively interact with patients and colleagues and
develops positive relationships.Comply with PPPSWs Code of Conduct
and maintain the highest level of professional and ethical
standards and to act in compliance with both the letter and spirit
of all applicable laws and regulations.Lead inclusively by making
active, intentional, and ongoing efforts to promote full
participation and sense of belonging of every employee, patient,
and strategic partner.Ensure equitable access to quality care and
health center services for patients.Actively participate in DEI
learning and awareness- coach and role model for
team.Organizational and Health Center Effectiveness:Responsible for
financial management and revenue cycle goals for the health
center.Lead health center efforts to achieve established goals for
productivity and quality metrics.Partner with the Health Center
leadership at the clinic site to share in operational leadership
decisions to ensure the provision of high-quality client
care.Promote a clinical team environment in which high quality care
is provided in a manner that is efficient, responsive to business
needs, user friendly and cost-effective.Contribute to and enforce
service standardization efforts.Oversee appropriate scheduling of
patient visits and smooth, efficient clinic flow to maintain
financial integrity and stability of the clinic operation.Develop
and implement an annual center plan and budget. Review and monitor
health center budget and monthly financial statements against
operating budget for fluctuations in revenue, variable expenses and
staffing ratios and adjusts actions to reach clinic specific
metrics.Responsible for financial management for the health
center.Supervise inventory, ordering, and control of all
medication, supplies and equipment needed to deliver medical
services.Participate as a member of the Center Operations
Leadership Team, attend regular meetings, and support and
contribute to PPPSW programs, projects, and agency initiatives as
requested.Conduct community outreach, networking, and education as
well as internal and external marketing to attract and retain
clients and to establish PPPSW as a long-term referral source.Makes
business decisions that promote equity and prioritize the need of
the community.Quality and Compliance:Ensure compliance with all
federal, state and local regulations related to the operations of
the health center, including DHS, OSHA, Environmental Health, Board
of Pharmacy, CLIA, Title X, FPACT, and Medi-Cal. Support risk and
quality management by proactively communicating identified risks to
minimize risk when possible.Ensure compliance to HIPAA and Agency
confidentiality policies in dealing with clients and
staff.Implement and ensure compliance to all Risk Management and
Quality Assurance practices as outlined by the Integrated Quality
and Risk Management Program.In support of PPPSWs Just Culture
Philosophy, identify and report errors, near misses, and employee,
patient, and customer safety concerns in a timely manner.Support
the provision of medical service delivery in partnership with
Clinical Leadership.Remain current on all FDA approved
contraception (including emergency contraception), pregnancy
options counselling (including surgical and medication abortion,
adoption, and prenatal), STIs (including HIV), comprehensive
sexuality healthcare including lesbian, gay, bisexual, transgender
and questioning, patients, community resources, PPPSW medical
protocols, administrative procedures, referral procedures and all
Planned Parenthood services and programs.Ensure a safe work
environment.Specialty Skill Functions:Prioritize ensuring adequate
access to Specialty Care and Abortions are available in health
center.Prioritize participation in Specialty Services
Standardization meetings and efforts- collaborate with team,
abortion providers, and be a change agent in the health
centers.Communicate promptly about inventory shortages necessary
for Specially Care services.Build relationships and maintain solid
communication with MDs.Collaborate with Medical Services around the
training plans and quality of the RN program.Ensure regular
emergency drills are scheduled and complete.Maintain close contact
with RN workflow to support staff, training, and
productivity.Partner with Specialty Services Lead Clinician on RN
training plan and conversations.Collaborate with PPPSW Security and
Operations Director on protestor activity impacting the center or
the patient experience.What We're Looking For (Minimum
Qualifications):Education Requirements:Bachelor's Degree or
equivalent experience (4 years in a leadership position in a
healthcare setting) requiredIn addition to the education
requirements above, you must also have:4+ years of supervisory
experience in a healthcare or medical setting with more than 6
direct reportsAdditional Requirements:CPR - Cardiac Pulmonary
Resuscitation or willing to obtain certification(s) within 60 days
of employment.Preferred Qualifications:Master's
Degree**Compensation is based on years of experience as a Health
Center ManagerJob Type: Full-time, Full BenefitsLocation: San
Diego, CAWe are the power of Planned Parenthood.We are Planned
Parenthood of the Pacific Southwest, one of the largest and most
prominent affiliates of the most iconic health care organization in
the world. We are recognized for the wide array of services we
provide and the outstanding education we deliver.We are a prominent
and powerful team of health experts who work relentlessly to help
our communities sustain their health and well-being. We adhere to
the highest standards and protocols as we collaborate and care for
people, without judgment.100 years of advocating for our mission
has secured our advancement, our future and our passion for
practicing health care.We are a team you can have fun with and a
powerful movement you can be part of. Together well take pride in
shaping the future of sexual health and reproductive rights.For
those who feel that purpose is critical to their work, this is a
gift.In This Together.Planned Parenthood of the Pacific Southwest
is an Equal Opportunity Employer.Please visit our careers page for
more information: www.pppswcareers.orgby Jobble
Keywords: Planned Parenthood Of The Pacific Southwest, National City , Specialty Services Health Center Manager III, Healthcare , San Diego, California
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