Trainer/Customer Service Lead/Call Center Supervisor

Location: San Diego
Posted on: April 17, 2024

Job Description:

Great opportunity for a trainer or customer service supervisor or lead with a passion for providing great customer service. Must have call center experience and be expert at PowerPoint, classroom training and quality control. Teach and deliver new hire training and on-going customer service training. Monitor progress and evaluate the training as it relates to better job performance. Ability to create and update training modules for a wide range of staff members and programs. Excellent communication skills and organizational skills, apply today! You will be part of the customer service team so prior call center experience and the willingness to answer incoming calls is required. Great opportunity with a well-established company in Sorrento Mesa.

Job Duties:
• Train all new hires on customer service program.
• Retrain and work with leads or supervisors with on-going training initiatives.
• Update and create training modules as needed.
• Classroom and on-the-job training presentations.
• Work with Senior Management to address service issues and opportunities for growth among employees.
• Other projects as needed.

Keywords: , National City , Trainer/Customer Service Lead/Call Center Supervisor, Administration, Clerical , San Diego, California