HR Contact Center Manager

Company: VirtualVocations
Location: Vista
Posted on: May 16, 2025

Job Description:

A company is looking for a Manager, People Services to oversee HR Contact Center operations and ensure high-quality customer service for HR inquiries.
Key Responsibilities

Manage day-to-day HR Contact Center services, ensuring timely resolution of inquiries
Monitor service quality and identify process improvement opportunities
Develop forecasts and staffing plans to meet service level agreements

Required Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred
5+ years of experience in a Customer Service Center or Human Resources role
PHR or SPHR certification preferred

Keywords: VirtualVocations, National City , HR Contact Center Manager, Executive , Vista, California

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