Health Corner Pharmacist
Company: ICONMA, LLC
Location: National City
Posted on: January 22, 2023
Job Description:
- Responsible for providing advisory services to customers on how
to manage any health conditions they are experiencing as part of
the Health Corner initiatives.
- Oversee multiple Health Corner sites and employees within a
given Area.
- The primary goal is to ensure the successful utilization of
Health Corners within the Client stores.
- Provides oversight to the Health Corner Advisors.
- Addresses health-related questions posed by the customer and
provides educational material and information, and as necessary,
referring the customer to the appropriate clinical
provider.
- Provides training to Health Corner Advisors on existing Client
diagnostic devices and instruct them on the proper use and
setup.
- Handles escalation and assistance with complex customer
needs/questions and solutions.
- Provide adoption of existing Client products and services that
complement customer care, and refer them to other resources,
services, and potential solutions related to their
condition.
- This role will serve as lead role in escalated healthcare
assistance and advice but will not diagnose or prescribe therapy
for the customer based on their condition.
- Job Objectives: Provide supervision and training to all
staff.
- Ensure the Health Corners initiatives and goals are fully
communicated to staff to ensure successful operations and services
to customers.
- Oversee the Health Corner Advisors in providing both instore
and online diagnostic devices and solutions and assist with proper
use of devices to all customers.
- Support the customer on all available Client digital tools and
services relevant to managing his/her condition.
- Customer Experience Engage customers by greeting and helping
with healthcare and with diagnostic products, services and
solutions, and any other in-store assistance customers may
need.
- Provide customers with courteous, friendly, fast, and efficient
service. Answer questions about service offerings, hours,
promotions for health products and services.
- Maximize the customers knowledge on how to effectively manage
health and prevent their existing conditions from escalating,
inclusive of the customers use of their diagnostic devices in
managing their care.
- Provide exceptional customer care in a friendly, efficient,
knowledgeable, and professional manner; give impartial,
professional advice and assistance.
- Builds relationships with customers and foster trust. With the
customers consent, this position should oversee and schedule
follow-up calls and meetings with the customer.
- Provide health care advice at customer request and limitations
of the Advisor role.
- Health-related questions to assist with their care
journey.
- How new or existing products or services may help in managing
their condition.
- The proper use and setup of connected devices and
applications.
- Other Client services, third party applications, etc. that may
complement their care; and,
- Refer them to other resources, services, and solutions that may
assist them with their care journey.
- Learn, understand and document the needs of the
consumer
- Assist customer in determining possible options to healthcare,
referrals to local clinicians and other resources.
- Model and share customer service best practices with all team
members to deliver a distinct and delightful customer
experience.
- Conducts approved health care screening services. This would be
services including but not limited to Blood Pressure, BMI, A1C
testing.
- Maintain organization and cleanliness of the Health Corner
area.
- Demonstrate a high level of professionalism when representing
the Client Health Corner to visitors internal and external to
Client Co.
- Comply with all company policies and procedures; maintain
respectful relationships with coworkers.
- Collaborate with Client Health Corner business team to collect
key learnings from customers on their experience.
- Conduct customer surveys and document experiences for future
changes for Health Corner. Participate in meetings and conference
calls concerning new and modified offerings for the digital health
corner and other healthcare service programs and promotions and
complete special assignments during down time as assigned. People &
Performance Management
- Promotes teamwork and motivates team members by establishing
expectations, tracking results, showing enthusiasm and sharing
vision.
- Communicates regularly with team members through one-on-one
discussions, group meetings, soliciting input, answering questions,
and ensuring communication is open between management and
non-management team members.
- Train and coach team members on the responsibilities of roles,
new equipment, new and upgraded programs and products.
-
Training & Personal Development:
- Complete Client training on instore health products/devices and
online digital tools as well as learning modules. Maintain a
working knowledge of technology tools provided to perform
duties.
- Seek to gain a deep understanding of Client products, services,
and technology to maintain relevant and up-to-date knowledge of
healthcare services, products, and promotional offerings listed
above.
- Seek self-development by monitoring own performance, setting
high personal standards, learning from others, and improving job
performance.
-
Requirements
- BS in Pharmacy or Pharmacist Degree from an accredited
educational institution.
- Current pharmacist licensure in the states within the district
with at least 6 months experience working in the
healthcare/pharmacy environment.
- Strong ability to work in multi-locations and maximize time
across locations with proven success.
- Experience developing ways of accomplishing goals with little
or no supervision, depending on self and team to complete
objectives, and determining when escalation of issues is
necessary.
- Comfortable with healthcare vernacular, or healthcare
experience in a customer-facing role.
- Experience in diagnosing, isolating, and resolving complex
issues and recommending and implementing strategies to resolve
problems.
- Understanding of the chronic care management, lifestyle
management, and Client diagnostic devices and products that are
being offered in store and on-line.
- Fluent in reading, writing, and speaking English
- Proficient in utilizing and configuring connected digital
solutions such as fitness trackers, wellness apps, and other
similar applications.
- Experience with utilizing website forms, mobile applications,
PC/tablet systems, and in-store systems.
-
Preferred:
- Prefer bilingual in English and Spanish.
- Prefer two years of experience working in high touch retail
sales; prior knowledge of Clover Health Care System a
plus.
- Experience in assisting customers to resolve complex issues
-
As an equal opportunity employer, ICONMA prides itself on creating
an employment environment that supports and encourages the
abilities of all persons regardless of race, color, gender, age,
sexual orientation, citizenship, or disability
Keywords: ICONMA, LLC, National City , Health Corner Pharmacist, Healthcare , National City, California
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