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Customer Service Associate- Order Desk

Location: National City
Posted on: September 12, 2022

Job Description:

Position Overview
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department.

Essential Functions
Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the credit department to resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer service expectations.
Assist with both industrial, lab, and specialty gas customers
Respond to intern/external customer's emails within an hour
Partner with Warehouse to coordinate Will-Call orders
Partner with Dispatch to coordinate deliveries
Follows all safety policies and procedures, including safety equipment (PPE) and equipment safeguards.
Performs other duties as assigned.


An Associate's degree with three years of administrative, clerical, and customer service experience.
Previous knowledge in industrial gas services and data entry is not necessary but desired.
A demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Ability to effectively organize, prioritize, multi-task and manage time.
Microsoft Outlook, Excel and Word experience
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.

Supervisory Responsibility
This position has no supervisory responsibilities.

Physical Demands
The physical demands described here must be met by an employee to successfully perform the essential functions of this job.
While performing this job, the employee is regularly required to sit, stand, talk, hear, and use hands and fingers to operate a computer and telephone, keyboard reach, stop and kneel. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required.

No travel is required.

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 7:00 a.m. to 5 p.m.

This job description is not intended to be all-inclusive. An employee may perform other related duties as negotiated to meet the organization's ongoing needs.

WestAir Gases and Equipment, Inc. is an Equal Opportunity Employer.PI191255057

Keywords: WESTAIR GASES AND EQUIPMENT, INC., National City , Customer Service Associate- Order Desk, Hospitality & Tourism , National City, California

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