COMPUTER SPECIALIST (FIELD SUPPORT TECH)
Company: Navy Exchange Services (NEX)
Location: National City
Posted on: August 5, 2022
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Job Description:
Title: COMPUTER SPECIALIST (FIELD SUPPORT TECH) Location: United
States-California-National City Job Number: 220001B1 Job Summary:
Responsible for design installation troubleshooting asset
management configuration and support of all computerized
information systems for assigned Navy Exchange activities. Duties
and Responsibilities: Incumbents of this position must be U.S.
Citizens. - Provides Information Technology (IT) services and
support to Navy Exchanges, Navy Lodges, NEX Distribution
Centers/warehouses, and district offices in a region and other
activities outside the region, as assigned. - Responsible for:
technical and logistical support; user services, and maintenance of
telecommunication, network, Point of Sale, RF, and Desktop
computing equipment, as well as dumb terminals,
printers/multifuntion devices and other related peripheral
equipment. - Performs capacity planning and analysis for new and
currently installed networks. - Installs and modifies network
hardware and software as required. - Installs and modifies desktop
computing hardware and software as required. - Implements new
networks from design through post installation stages including
cable plants, installation, and testing. - Responsible for
documentation of, and ongoing asset management of, networks and all
IT equipment in the region. - Performs troubleshooting and repair
of down or malfunctioning networks and equipment. - Assists in
performing ongoing optimization of networks and desktop computing
systems in the region. - Assists in minor computer operations
maintenance and troubleshooting for Distribution Center mainframe,
and provides support for Distribution Center conveyor equipment. -
Acts as Code I point of contact in the field for store and
distribution center management. - Provides oral and written reports
to regional lead technician and Field Support Supervisor. - Takes
technical and operational direction from NEXCOM Field Support
Supervisor, and Regional Lead Technician. - Ensure/implement the
rigorous application of Information Security/Information Assurance
policies, principles, and practices in the delivery of Systems,
Applications and/or Services (Hardware & Software). - Must possess
valid driver's license to support off site facilities. - Performs
other related duties as assigned. IAT1 jobs: SECNAV M-5239.2 DoN,
Information Assurance (IA) Workforce Manual requires that all
incumbents of this position possess, and maintain current, two
types of certifications as follows: IA Certification: One of the
following certifications: A , Network , Systems Security Certified
Practitioner (SSCP) or one of the following higher level
certification: Security , GIAC Security Essentials Certification
(GSEC), Security Certified Network Professional (SCNP), Certified
Information Systems Auditor (CISA), Certified Information Systems
Security Professional (CISSP), GIAC Security Expert (GSE), Security
Certified Network Architect (SCNA). NEXCOM preferred certification
is Network Technical Certification: MCDST, MCTS Window 7
certification or any replacement certificate or exam that Microsoft
may announce in the future to replace Windows 7 Configuration Exam
680. Certification must be valid (not expired) as defined by the
policy of the certification issuer. Candidates without the required
certification may be placed into this job, but must obtain the
required certification within 6 months of appointment; failure to
obtain the proper certification requirement will result in
termination of employment. This position is designated IT-2
(Non-critical Sensitive) in accordance with SECNAV M-5510.30 and
will require a favorable Access National Agency Check and Inquiries
(ANACI). Qualifications: Qualified candidates must be U.S.
Citizens. GENERAL EXPERIENCE: Three years experience in IT
technical work which demonstrated the ability and aptitudes
required to perform technical, or analytical work and coordination
involving networking, LAN systems, Point of Sale Systems, RF
communications/networking, Desktop/Laptop support, printer repair,
and management information systems. OR SUBSTITUTION OF EXPERIENCE
FOR EDUCATION: One year of related academic study above the high
school level may be substituted for 9 months of experience up to a
maximum of a 4 year bachelor's degree in business/information
system discipline for 3 years of general experience. AND
SPECIALIZED EXPERIENCE: Two years of progressive experience in the
following: - Technical support experience in one or more of the
following areas O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux,
O/S 400 etc) database (Oracle, SQL Server, Dbase, Access, etc.)
Point-of-Sale, electronic Messaging, desktop/laptop, printers,
Applications, (Retail, Financial, Distribution/Logistics and Human
Resources), Wide Area Networking (design, implementation,
troubleshooting, supporting), RF networking, Local Area Network
support - Working at a Help Desk or in a system support position -
Utilizing automated tools for tracking, monitoring support
activities - Analyzing support activities through use of automated
tools to identify trends in problems, resolutions, metrics IAT1
jobs: SECNAV M-5239.2 DoN, Information Assurance (IA) Workforce
Manual requires that all incumbents of this position possess, and
maintain current, two types of certifications as follows: IA
Certification: One of the following certifications: A , Network ,
Systems Security Certified Practitioner (SSCP) or one of the
following higher level certification: Security , GIAC Security
Essentials Certification (GSEC), Security Certified Network
Professional (SCNP), Certified Information Systems Auditor (CISA),
Certified Information Systems Security Professional (CISSP), GIAC
Security Expert (GSE), Security Certified Network Architect (SCNA).
NEXCOM preferred certification is Network Technical Certification:
MCDST, MCTS Window 7 certification or any replacement certificate
or exam that Microsoft may announce in the future to replace
Windows 7 Configuration Exam 680. Certification must be valid (not
expired) as defined by the policy of the certification issuer.
Candidates without the required certification may be placed into
this job, but must obtain the required certification within 6
months of appointment; failure to obtain the proper certification
requirement will result in termination of employment. This position
is designated IT-2 (Non-critical Sensitive) in accordance with
SECNAV M-5510.30 and will require a favorable Access National
Agency Check and Inquiries (ANACI). Job: Information Technology
Keywords: Navy Exchange Services (NEX), National City , COMPUTER SPECIALIST (FIELD SUPPORT TECH), IT / Software / Systems , National City, California
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