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Patient Care Coordinator

Company: Spine and Sport Physical Therapy
Location: National City
Posted on: May 3, 2021

Job Description:

Spine & Sport Physical Therapy is looking for Patient Care Coordinators to join our growing company! Patient Care Coordinators of all levels of experience are encouraged to apply.

We are seeking motivated, team-oriented candidates to provide exceptional patient-centric experiences in our outpatient clinic in National City, CA. The ideal candidate would exhibit a passion for individualized care and possess strong interpersonal skills.

We offer competitive hourly rates, commensurate with experience, as well as monthly performance bonuses.

Bilingual English/ Spanish preferred.


Comprehensive Benefits Include:

  • Medical, dental, vision and life insurance
  • Paid time off and paid company holidays
  • 401k plan with company match
  • Unique profit-sharing opportunity via an Employee Stock Ownership Plan (ESOP) that gives our employees ownership interest in the company!

Duties and Responsibilities:

Patient Care Duties (70%)

  • Enhance the patient experience through all touchpoints;
  • Greet and check in patients upon arrival by following the intake procedure;
  • Communicate compassionately and professionally with all patients, referral sources, and fellow Spine & Sport associates;
  • Provide excellent customer service to all referral sources;
  • Monitor of new referrals and call to schedule daily;
  • Schedule patients' visits according to the frequency and duration according to the patient's Rx, authorization, or the Physical Therapist's recommendation;
  • Follow patient 'No Show' procedure;
  • Prepare and process medical records requests within 48 hours; and
  • Retrieve and process mail/faxes daily.

Administration (25%)

  • Ensure completion of the Front Office Success checklist daily;
  • Organize front office administrative processes;
  • Manage multi-line phones and retrieve/return voicemails throughout the day;
  • Update patients' electronic charts with all personal and case information, communication logs, and scan/upload patients' paper documents;
  • Collect and log copays/coinsurances for patient visits on date of service; and
  • Maintain up-to-date copies of all administrative forms.

Keywords: Spine and Sport Physical Therapy, National City , Patient Care Coordinator, Other , National City, California

Click here to apply!

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