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Supervisor, Critical Incident Services Coordinator

Company: Morneau Shepell
Location: National City
Posted on: May 3, 2021

Job Description:

JobSummary:The Supervisor- Coordinators Critical Incident Services is responsible for the leadership and ongoing day-to-day direction and operational supervision for Coordinators Critical Incident Services, in a fast-paced crisis support environment.ResponsibilitiesDirect Supervision of Coordinators Critical Incident Services: 65%Provides supervision, consultation, direction, feedback and coaching to a team of CI Coordinators. Conducts monthly one-on-one meetings with Trauma Coordinators to; review performance standards, provide coaching and call consultation, and conduct joint problem solving within any of these areas.Establishes individual performance goals and action plans CI Coordinators.Schedules and conducts yearly performance appraisals.Leads CI Coordinator team meetings to, share insights, brainstorm issues and improvements, build team by gaining consensus around critical issues. Works with CI Coordinators to coordinate and oversee all trauma activities to compliance and closure targets.Represents and articulates Coordinator suggestions and concerns to Operations Manager Critical Incident Services.Assists in recruitment and selection of CI Coordinator candidates.Provides training, coaching, and performance management of CI Coordinator hires.Operations Support: 30%Works closely with department leadership team to support department objectives and cost management targets.Supports the Director with, implementation, update and review of system operations processes and procedures.Collaborates with department leadership team, in development of policies and procedures for Critical Incident Services technical support and operational call support.Assists in design and facilitates team-training sessions to develop specific knowledge or competencies.Training Lead for new hires on department systems and operational procedures. User Acceptance Lead on systems updates and new launches.Represents the department in projects and interdepartmental committees as required.Other duties as assigned: 5%Qualifications:Education:Bachelor's degree or equivalent education and munity support or equivalent experience in a related field an asset.Experience:Minimum 2 years progressive supervisory responsibility experience.Strong problem solving and customer service experience.Knowledge/Skills:Experience and/or ability to assume supervisory responsibilities. Ability to problem solve and multi-task in difficult and stressful situations.Knowledge of impact of critical incidents, trauma in the workplace, effect on organizations and employees.Ability to learn and troubleshoot new systems.Sound knowledge of different workplace and organizational settings.Understanding of management/HR structure.Demonstrated crisis management skills and ability to provide crisis solutions to customers.Ability to work effectively and maintain calm disposition in situations that require immediate crisis support.Ability to view timely and effective customer response as a key priority.Ability to respond to unexpected, unusual situations with creativity and flexibility.Familiarity with cultural diversity an asset.Ability to work within a computerized environment.Working Conditions:Works in appropriate work from home setting.Daily exposure to often-disturbing information regarding tragic accidents and deaths.Working within a 24/7 service operation, consultation and escalation inquiries will require occasional involvements on evenings, overnights, weekends, and statutory days. MS4INDMKSDL2017

Keywords: Morneau Shepell, National City , Supervisor, Critical Incident Services Coordinator, Other , National City, California

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