Customer Assistance Representative Sr - National City - National City

Company: Enterprise
Location: National City
Posted on: November 22, 2021

Job Description:

b'OVERVIEWnnThe Sr. Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to service customers, and act as a rental back-up in a home city branch location.xc2xa0nnxc2xa0nnThis position pays $18.00 per hour and full time hours (40 hours per week). This is for the National City (91947) location.nnxc2xa0nnAs you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today xe2x80x93 and every day xe2x80x93 the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,xc2xa0please click here [https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html].nnxc2xa0nnnRESPONSIBILITIESnnnn * Takexc2xa0incoming calls: reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsn * Manage outgoing calls forxc2xa0callback management,xc2xa0and miscellaneous calls as assignedn * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phonen * Meet and greet customers in a friendly and timely mannern * Provide directions and general assistancen * Understand and communicate rental terms and conditions, vehicle features and other servicesxc2xa0n * Sell optional protection products, upgrades, fuel options and other additional equipmentn * Assist to assess condition of rental upon returnn * Process returns, check-insn * Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededn * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenancexc2xa0n * Clean vehicle interior and exterior by hand or by operating washing equipment when neededn * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingn * Perform miscellaneous and backup duties job-related duties as assignednnnnnnnnEqual Opportunity Employer/Disability/VeteransnnnnnQUALIFICATIONSnnxc2xa0nn * Must be at least 18 years oldn * Must have a high school diploma or GED equivalentn * Must have at leastxc2xa0 6 months of prior customer service or sales experience (retail, customer facing preferred)n * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futuren * This position requires a valid Driver's LicensennWe will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.'by Jobble

Keywords: Enterprise, National City , Customer Assistance Representative Sr - National City - National City, Other , National City, California