Harley Davidson Service Advisor

Company: Coronado Beach Harley Davidson
Location: National City
Posted on: May 14, 2022

Job Description:

Job DescriptionBasic Scope and Responsibilities: Harley Davidson Service Advisor for Coronado Beach Harley DavidsonSales oriented position that focuses on building long term relationships with customers by providing exceptional customer service to each customer at every encounter.Essential Job Functions:

• Assist Service Department management in maintaining a smooth running, efficient service department with "Exceptional Customer Satisfaction".
• Efficiently determining correct part numbers and labor time when building external and some internal work orders. Accurately communicate the customer's concern to the technician by adding proper notes and descriptions on work orders. Ensuring that correct parts known to be needed for repair have been added and reasonable expectations of time frame have been set.
• Ensuring that proper forms have signatures at time of vehicle intake. Ensuring that vehicle damage has been noted at write up and correct information has been recorded.
• Greets all customers in a prompt and friendly manner as they enter and exit the Dealership through the Service Entrance.
• Assessing warranty status of vehicle. Communicating warranty concerns to technician to ensure parts are handled appropriately. Accurately completing warranty information before customer pick up.
• Handle all customer concerns in a quick, efficient, and friendly manner. Show empathy, a positive attitude and our commitment to "Make Things Right".
• Maintaining the positive team atmosphere in the Service Department. Ensuring that service counter is staffed at all times. Communicate to coworkers when stepping away from counter about destination and return time.
• Become familiar and efficient with all phases of the computer system required for service and parts management.
• Accurately perform cashier functions.
• Meet established individual sales goals for parts and labor. Meeting established monthly Department sales goals.
• Professionally interact with staff from other Departments. Resolve issues regarding repair orders, parts, payments etc. in an expeditious but professional manner.Non-Essential Job Functions:
  • Work with technicians during diagnostics of customer concerns to ensure correct repair.
  • Monitor drive isle, write-up area and shop are kept organized, clean of trash, floors free of oil and vehicles cleared at all times throughout the day. Refresh service displays on a monthly basis.
  • Gain the trust and confidence of new customers when they are introduced to the Service Department.Education Required:
    • High school diploma or GED at minimum, some college preferred.Training, Skills, Knowledge and/or Experience
      • General knowledge of Harley-Davidson maintenance, systems, parts and diagnostics or the ability to quickly learn.
      • Superior communication and customer service skills.
      • Experience with point-of-sale and Parts and Service computer software, or the ability to quickly learn due to general knowledge and experience with computers.
      • Ability to get along with broad customer base.
      • Current drivers license with motorcycle endorsement. Driving record acceptable to our insurance carrier.Physical Requirements:
        • Ability to operate two wheeled vehicles at GVWR of 1360LBS. in shop and on public roads as needed.
        • Ability to bend, kneel and crouch to inspect various parts of motorcycle on a daily basis.
        • Lift up to 45 lbs. without assistance.Supervisory Responsibility:
          • Minimal Supervisory Responsibilities.Working Conditions:Coronado Beach Harley Davidson is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Benefits
            • We offer a lucrative benefit package, which includes medical, dental & vision coverage at a nominal cost
            • 401k plan with matching contributions
            • Paid Vacation, Holiday, and Sick Pay
            • Associate discounts on vehicles, service and parts purchases
            • Employee recognition programs
            • Complete training programs for rapid advancement including periodic job reviewsAll inquiries held in confidence.Coronado Beach Harley Davidson is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Coronado Beach Harley Davidson, National City , Harley Davidson Service Advisor, Other , National City, California