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Experienced Service Advisor

Location: National City
Posted on: September 24, 2022

Job Description:

Subaru of El Cajon is looking for an upbeat and experience Service Advisor to join our team. We offer competitive pay, plus health, dental, and vision insurance. We provide employer paid life and long-term disability insurance as well as offer a 401(k) plan with an employer contribution.The Service Advisor position is viewed as an extremely important position. As a Service Advisor you will have constant contact with our customers and our service team members. This position requires great people skills, a genuine desire to provide an exceptional customer experience and the willingness to be part of our team.Experienced Service AdvisorReports to: Service Manager Primary Duties: Non-Exempt Position Primary Responsibilities: The Service Advisor is expected to Greet customers in a timely, friendly manner and obtains vehicle information.Advise customers about necessary service for routine maintenance.Clearly report all vehicle symptoms as described by the customer.Advise customers on the value of maintaining their vehicles in accordance with manufacturers' specifications.Provides a complete and accurate written cost estimate for labor and parts.Establish "promised time." Obtain customer's signature on repair order; provides customer with a copy.Inform customers of inspection results, recommend corrective procedures, and prepare work order for needed repairs.Explain the work performed and the repair order charges to the customer.Handle customer complaints and involve the service manager when necessary.Establish customer's method of payment. Obtains credit approval, if necessary.Monitor progress of each repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.Review repair orders to ensure that work is completed, and additional work and authorization is noted. Close repair order as appropriate.Implement a quality control process to eliminate comebacks.Handle telephone inquiries regarding appointments and work in process.Maintain a professional appearance.Maintain an accurate time and attendance record in accordance with company policy.Achieve customer service satisfaction standards for repeat business anc referrals. Maintain consistent CSI score in accordance with company policy.Operate with integrityJob Qualifications: High school diploma or the equivalent. Valid driver's license.Proven record of achieving exceptional customer satisfaction.Prior experience as a Service Advisor or Sales Consultant is required. General Motors experience is highly preferred. Proficient knowledge of manufacture's processes.Experience with CDK and X-Time is preferred. Physical Requirements:Work performed in an office and shop setting.Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.Required to lift a minimum of 25 lbs.Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers, handle or operate objects, tools, or controls.Occasionally required to stoop, kneel, and/or crouch.Required vision include close vision.Required to operate equipment and always move vehicles in a safe manner. To perform the job successfully, an individual should demonstrate the following qualities:Leadership- the individual demonstrates ethical and followership behaviors which promotes standards resulting in a cohesive and effective team.Compliance - the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies, or business partners.Customer Service-the individual understands his/her role in providing excellent customer service which promote efficiencies, fairness, and cost effectiveness.Ethics/Integrity - the individual represents the company by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.Oral Communication-the individual clearly identifies and professionally expresses issues in positive or negative situations.Planning/Organizing-the individual prioritizes and plans work activities and uses time efficiently.Quality-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.Safety and Security-the individual observes safety and security procedures and uses equipment and materials properly.Benefits:We offer competitive pay, health, dental, life and disability insurance in a professional work environment. We are an Equal Opportunity Employer and a drug free workplace.Equal Opportunity Employer: City+Ventures provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. PI190985724

Keywords: BUICK GMC SDNC LLC, National City , Experienced Service Advisor, Other , National City, California

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