Group Leader - Customer Service (Bilingual)
Company: Careerbuilder-US
Location: National City
Posted on: January 19, 2023
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Job Description:
Job DescriptionJob DescriptionSummaryResponsible for training
and coaching the reception staff and facilitating efficient donor
flow through the center. Additional duties include registration of
qualified, applicant and transfer donors. Possesses a general
knowledge of the plasma pheresis operation.Job Description1. In
compliance with Standard Operating Procedures (SOP), assists
qualified donors in completing the screening process. The screening
procedures includes but are not limited to: assessing the
self-administered health history, answering basic medical questions
associated with the donation process, referring donors to medical
staff when appropriate and performing health screening procedures
such as blood pressure, pulse, weight, temperature. Performs finger
stick to obtain sample to obtain donor's hematocrit and total
protein levels.2. May be involved in registering applicant and
transfer donors based upon completion of appropriate training and
operational needs of the center.3. Educates new donors on the use
of therapeutic products made from donated plasma. Explains the
screening process, the health screening tests performed, the
appointment system, donation fees, center policies, proper
nutrition and any other information pertinent to the donor. Ensures
that all donors' questions are answered timely, accurately and
professionally.4. Answers the telephone and assists in providing
appropriate information to the caller.5. Maintains alertness and
awareness to any reaction a donor may have during or after the
pheresis process and notifies appropriate staff.6. Maximizes donor
flow by allocating staff and resources to appropriate center area
or task.7. Conducts daily calibration of equipment according to SOP
and Plasma Operating Procedures (POP). Resolves calibration issues.
Troubleshoots equipment failures. Creates incident documentation,
removes and/or replaces equipment from service.8. Provides guidance
and technical training on processes and procedures to reception
staff and other staff as required.9. Supports center management by
providing input into staff scheduling, and resolves minor donor
relations and technical procedure issues. Refers employee relations
issues to center management staff.10. Ensures the accurate
recording of donor data in the electronic donor information
management system as outlined in SOPs.11. Understands the policies
and procedures associated with hyper immune programs at the center
if applicable.12. Maintains clean efficient work environment, and
ensures sufficient operating supplies and forms are available as
needed. Follows all Health Safety & Environmental (HSE) and
Occupational Safety and Health Administration (OSHA) policies and
procedures. Promotes safety in all actions. May conduct routine
audits of these internal procedures and documentation.13. Maintains
confidentiality of all personnel, donor and center information.14.
May be cross-trained in other areas to meet the needs of the
business.15. Bilingual skills may be required, at the discretion of
the organization, to meet the needs of the business.16. Perform
other job-related duties as assigned.Education
Keywords: Careerbuilder-US, National City , Group Leader - Customer Service (Bilingual), Other , National City, California
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