Customer Service Representative - Bilingual

Company: Vaco Staffing
Location: National City
Posted on: March 19, 2023

Job Description:

The Customer Service Representative interacts with customers to resolve issues and provides information in response to inquiries about products and services. This position de-escalates customer concerns and supports customers by providing product/services information and resolves any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Listen to customer concerns and complaints with the goal of identifying the causes of the problem. Select appropriate responses to customer issues and work quickly to resolve them.
• Answer any questions the customer may have about available products and services.
• Escalate complex issues to management for resolution, providing background information as necessary.
• Anticipate customer needs, following up with previous customers to ensure successful resolution.
• Perform and coordinate special projects as assigned.
  Qualifications and Experience
  
  
  • 1+ years of experience in customer experience, preferably in the food industry
  • Possess excellent customer service and communication skills.
  • Experience working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
  • Demonstrated initiative, urgency, commitment, and ability to manage multiple competing priorities simultaneously.
  • Demonstrated ability to manage conflict, build consensus and facilitate problem-solving and collaboration in a matrix environment.
  • Bi-lingual in Spanish a must have
    Comp: $20-21/hour

Keywords: Vaco Staffing, National City , Customer Service Representative - Bilingual, Other , National City, California