Support Service Team Lead
Company: Labcorp
Location: San Diego
Posted on: April 19, 2024
Job Description:
Functions as a work leader in the Accessioning department to
coordinate workflow. You will be responsible for providing
guidance, instruction, training and leadership skills to inspire
the team to perform at their optimum. You should create a cohesive
team that works efficiently together to maximize the team's
potential. -A team leader should display excellent interpersonal
skills to build quality relationships with the team, be goal
driven, and manage the day to day activities of the team
efficiently. You will be responsible for reviewing/assigning work,
researching, troubleshooting, and following-up on customer
inquiries and problems. Performs administrative duties as assigned
by supervisor and keeps supervisor apprised of any issues. -
Knowledge of office equipment and computer experience required.JOB
RESPONSIBILITIES/DUTIES:
- Assist in the supervision of the day to day operations of the
department.
- Managing the day to day duties of the team.
- Motivating the team to achieve department production and system
time goals.
- Communicate goals and expectations to team members.
- Conducting training of team members to maximize their
potential.
- Empowering team members with skills to improve their
confidence, knowledge, and communication.
- Contributing to the growth of the company through a successful
team.
- Creating a pleasant working environment that inspires the
team.
- Perform department roll call and report to the supervisor if
there are any unreported absences.
- Work the bench 15%- This can include accessioning, touch or
preparation of laboratory specimens for analysis and testing.
- Oversee routing of specimens to their respective areas.
- Encourage process improvements and best practices.
- Perform quality assurance checks to ensure efficiency and
accuracy.
- Research and resolve any errors while escalating when
necessary.
- Responsible for enforcing and managing policies and
procedures.
- Assigns and reviews work of assigned employees including
scheduling and prioritizing.
- Monitor daily workflow
- Monitor shipments on the LabCorp Dashboard and know what to do
in the event of an MOB.
- Follow up on Customer Inquiries and problems
- Performed duties as assigned by Supervisor.Schedule: Tuesday to
Saturday 3:00AM to 11:30AM, with rotating weekends with additional
days and hours may be required based on business needs.Pay Rate:
$21 to $26.00 per hour plus a 3rd shift differential.Benefits: All
job offers will be -based on a candidate's skills and prior
relevant experience, applicable -degrees/certifications, -as well
as internal equity and market data. -Regular, full-time or
part-time employees working 20 or more hours per week are eligible
for comprehensive benefits including: Medical, Dental, Vision,
Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time
off (FTO), Company bonus where applicable. - For more detailed
information, please . Labcorp is proud to be an Equal Opportunity
Employer:As an EOE/AA employer, Labcorp strives for diversity and
inclusion in the workforce and does not tolerate harassment or
discrimination of any kind. We make employment decisions based on
the needs of our business and the qualifications of the individual
and do not discriminate based upon race, religion, color, national
origin, gender (including pregnancy or other medical
conditions/needs), family or parental status, marital, civil union
or domestic partnership status, sexual orientation, gender
identity, gender expression, personal appearance, age, veteran
status, disability, genetic information, or any other legally
protected characteristic. We encourage all to apply.For more
information about how we collect and store your personal data,
please see our -. -
Keywords: Labcorp, National City , Support Service Team Lead, Other , San Diego, California
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