New York Licensed Retention Team Lead
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Customer Advocate - Retention Team
Lead.
Key Responsibilities
Mentor and support a team of Customer Advocates in cancellation
prevention and escalated resolution
Handle high-level escalations and provide real-time guidance during
difficult customer interactions
Monitor call volume and manage escalations to ensure operational
efficiency and customer satisfaction
Required Qualifications
Active Property and Casualty license
3-5 years of experience in a high-pressure customer service or
retention leadership role
Proven experience mentoring teams in high-escalation
environments
Bachelor's degree preferred
Ability to analyze data and generate performance reports
Keywords: VirtualVocations, National City , New York Licensed Retention Team Lead, Other , Vista, California
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