Contact Center Team Lead
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Contact Center Team Lead to oversee
the Patient Advocate team and ensure high service levels.
Key Responsibilities
Lead daily operations, including call queue management and quality
assurance
Mentor and develop team members while managing attendance and
performance metrics
Collaborate with internal teams to troubleshoot issues and
implement solutions
Required Qualifications
3+ years of experience in a supervisory or lead role
Prior experience in the healthcare industry, such as medical
billing or insurance
Experience with electronic medical record systems (e.g., Athena,
Epic)
Passion for outstanding customer service
Ability to work in a fully remote environment with a dedicated
workspace
Keywords: VirtualVocations, National City , Contact Center Team Lead, Other , Vista, California
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