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LAZ Parking: Customer Service Representative - Westfield Utc (Seasonal)

Company: LAZ Parking
Location: National City
Posted on: November 22, 2021

Job Description:

Amazing reasons to work at LAZ Parking!Pay Range: $14.75/hrNo experience required; training provided!Partnership with CBX terminal in Otay Mesa, CAPart-time hours!Job security and consistent hoursBuilding of long-lasting friendships/relationshipsJob training and career developmentWant to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, were the experts!We are also a PEOPLE FIRST company. We often say parking is our industry but people are our passion. Our mission is to create opportunities for our employees and value for our clients. If youre looking to join a growing company led by passionate people committed to being the best contact us today!The Spirit of the Position:The Customer Service Representative CBX greets and creates a welcoming atmosphere for our customers and clients.How do you know if this is the right job for you?!You are:Dynamic. Youre charismatic, full of energy, and happy to help in any way you can.Dependable. Responsible is your middle name. You never disappoint because its not in your nature.Good under pressure. You dont fold and get overwhelmed easily.Able to work with or without supervisionAble to communicate professionally and effectively.Open to feedback, differing opinions and other points of view.Timely and demonstrates sense of urgency.Excellent teambuilding and interpersonal skills.A team player and can help motivate your team.What will I do?Reliable and punctual attendance is paramount to this position.Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.Assist customers in lobbies, lanes, and in the parking office; help direct traffic.Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.Understand bridge access requirements and guide customers through the appropriate process.Understand and guide customers through Mexican immigration customs.Able to understand and follow strict CBX/U.S. customs and immigration policies and guidelines.Oversee general maintenance of the garage, ensuring all areas are clean and safe sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc. report all safety hazards to management.Report any malfunctioning parking equipment to management to ensure appropriate access to customers.Work with a sense of urgency and demonstrate the ability to complete task in an accurate and timely mannerWhen assigned, is able to complete the responsibilities associated with other related roles such as concierge desk, bridge access, bridge end, porter, information booth, ground transportation, traffic director, lot attendant, etc.Education:High school diploma or GED equivalent preferred but not required.Experience:Strong customer service experience.Cash handling experience is preferred but not required.Parking industry experience is preferred but not required.Intermediate computer literacy is preferred.Bilingual with English and Spanish is highly desired.Reliable transportation to and from job site is required.Skills:Willingness to be flexible, work multiple facility locations.Ability to handle challenging and at times, emotionally charged situations.Ability to speak, read, and comprehend the English language.Must be able to make decisions independently and exercise sound judgment.Must be available any day of the week, shift as follows 1:00PM-9:30 PM (20-25 hours per week)Physical Demands:Willingness to work in the elements heat, wind, snow, rain, etc.Ability to lift, push and pull at least 50 pounds.Ability to stand, walk and run for extended periods of time, up to 8 hours a day.Ability bend, stoop, squat and lift frequently throughout a shift.Ability to apply pressure to an object with the fingers and palm.Ability to perform functions that require repetitive motions using hands, wrists, arms, legs, ankles, knees and hips.Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word.Ability to receive detailed information through oral communication and to make discriminations in sound.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.FLSA Status: Non-ExemptTo be hired, all candidates must submit to a background check and pre-employment drug screen.LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.Positions at this location require employees to be fully vaccinated against COVID-19.This Employer participates in E-Verify.#INDNV

Keywords: LAZ Parking, National City , LAZ Parking: Customer Service Representative - Westfield Utc (Seasonal), Sales , National City, California

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