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SERVICE BDC REP

Company: Frank Motors Inc
Location: National City
Posted on: September 19, 2022

Job Description:

Frank Motors Group has been calling San Diego home for over 100 years, as one of the oldest continuously operated family businesses in our area. It's a story of hard work, perseverance and caring for the community. We recognize top talent and believe in promoting from within & advancement across the entire group. Almost 10% of our employees have been with us for over 20 years!This is a rare opportunity for an individual who is looking for a career, not just a job. Why is it rare? Our three dealerships are growing, our customers are returning, and our employees are staying. If selected, you will join a family owned and operated group of dealerships that are high volume in sales, service, and parts, but still treat customers and employees as if they are friends. We Offer: Great work environment Mentorship, training, and coaching Excellent Opportunities for Career Growth Health insurance, 401K, and paid time off Company sponsored events and celebrations

RESPONSIBILITIES: The SDC Representative supports our stores' service departments by providing excellent customer service, receiving and making calls to schedule service appointments, and providing other departmental support as needed. This position is full-time and regularly includes evening and weekend hours. The essential functions include, but are not limited to: Receive all incoming calls for all service departments, set appointments for service customers, or transfer customer to appropriate person. Make outgoing calls to customers to confirm service appointments, reschedule missed appointments, and other various calls. Handle customer complaints diplomatically and refer customers to the appropriate individual for resolution. May perform other duties as assigned by ownership, upper management, and/or immediate supervisor. Required: Must have at least 2 years' previous customer service experience. Must be able to work a flexible schedule including nights and weekends. Must have strong customer service skills. Excellent phone and in person communication skills. Professional personal appearance. Strong organizational and interpersonal skills; and ability to work in a team environment. Ability to multi-task and prioritize effectively. Possess the energy and drive to accomplish goals, meet deadlines and find solutions. Strong written and oral communication skills. Must have the ability to compose clear and concise correspondence regarding the relevant subject matter. Strong proficiency in MS Office Suite, especially Word and Excel. Preferred Qualifications : Previous experience in automotive industry. Previous call center experience. Reynolds and Reynolds experience. Bilingual in English/Spanish.Job Type: Full-time

Keywords: Frank Motors Inc, National City , SERVICE BDC REP, Sales , National City, California

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